Terms of Sales

General Sales Conditions

1. Acceptance of the general sales conditions
These general sales conditions are applicable to all purchases made through the online store on the Elvacare SA website www.alpeor.com (hereafter referred to as the Site). The online products are only available while they can be viewed on the website and remain in stock. The images shown on the website serve as illustrations only and are not binding. The data contained in the catalogues and explanatory notes is given for information only and does not represent contractual documents.
Elvacare SA declines all responsibility for any errors or omissions pertaining to drawings, images or diagrams, or found in the catalogues or explanatory notes.

2. Sales territory
The products offered through the www.alpeor.com online store are intended exclusively for Switzerland and Liechtenstein.

3. Website product pricing
Prices on the site are listed exclusively in Swiss Francs (CHF). They include VAT, but do not include shipping or handling fees, which will be invoiced separately. All orders shall be paid exclusively in Swiss Francs (CHF). Elvacare SA reserves the right to change its prices at any time. However, the product prices invoiced to the client are those in effect on the date of the order and specified on the order confirmation.

4. Contract Conclusion and Order
The products and prices published in the online store constitute an offer, which is, however, subject to the condition that delivery is possible and that the quoted price contains no error.
The contract shall be deemed concluded as soon as the customer places his or her purchase order. Any order implies acceptance, without restrictions or reservations, of the herein general sales conditions, by checking the appropriate box provided during the ordering process. Receipt of the order is confirmed by an automatically generated message sent to the email address provided by the client. The automatically generated confirmation email does not constitute a guarantee of availability or delivery. It merely indicates to the client that Elvacare SA has received the order and that the agreement shall be binding on the condition that delivery is possible.
An order becomes final only after its acceptance by Elvacare SA. Elvacare SA reserves the right to refuse orders from a client.
The order amount is limited to CHF 2,000- per order. Moreover, the same product reference may not be ordered for an amount exceeding 3 articles per order.

5. Payment
The invoiced price is the price indicated on the order confirmation which is sent to the client in Swiss francs (CHF).
All payment transactions occur in a secure area of the site, using the highest level of security standards (https://). The data recorded by Elvacare SA constitutes proof of all transactions between Elvacare SA and its clients. Data recorded by the payment system constitutes proof of financial transactions.
To pay for the order, the client has the choice of the following payment options: credit card and Postfinance.

6. Exchanges and Returns
The client will send claims for defective merchandise and/or service and for returns and will solve all procedural details directly with Elvacare SA. The existence of such disputes does not release the client from the obligation to pay the invoice or the total value of the claim.
It is the responsibility of the client to check the goods immediately upon delivery and to make all reservations and complaints about possible defects or non-compliance.

7. Return Conditions and Instructions
Subject to the limitations and return conditions specific to certain products and categories mentioned below, the right of return is in principle unlimited.
If you wish to return or exchange one or more products purchased on www.alpeor.com, please use the following procedure:

Indicate the product reference number, description, quantity and the reason for the return.
Pack the items securely in the original packaging and enclose the delivery note
Send the package by mail to the following address:
Elvacare SA
Avouillons 10
1196 Gland – Switzerland
The merchandise must be returned in its original packaging, which is unused, clean, complete and undamaged. All returned items damaged or dirtied by the client will not be accepted.
It is the responsibility of the client to examine the goods immediately after delivery and to report any defects or discrepancies from their order. The legal provisions governing claims (art. 201 CO) are applied.
Items may be returned within 10 calendar days after reception.
Should merchandise be returned, the delivery charges are to be paid by the client who also bears the risks related to shipping.
Upon receipt of the merchandise, Elvacare SA will verify that it is in good condition and, if so, will determine the reimbursement. A refund will be made by the same method used for the original payment, generally within 5 business days.
In case of partial payments made with a gift card, the amount refunded in the event of return or exchange will be credited to a gift card. Only the value of the goods is reimbursed and shipping costs will not be refunded.

8. Cancellation clause
Total or partial breach by the client of any of his or her obligations, as well as non-compliance of the due dates for payment, may result, at the option of Elvacare SA, either in the immediate obligation to pay all outstanding amounts due to whatever reason whatsoever, and the suspension of any delivery, or in the resolution of outstanding contracts.

9. Governing law and disputes
This agreement shall be governed by Swiss law.

10. Place of jurisdiction
The courts and tribunals of the canton of Vaud, Switzerland.

11. Responsibilities
Elvacare SA shall not be held responsible for:
– any interruption of the site
– any incidence of bugs
– any damages resulting from a fraudulent intrusion of a third party having brought about a modification of the information made available on the site.
– and, in a more general sense, for any direct or indirect damage, whatever the causes, origins, nature, or consequences including, without limitation, any loss of profits, customers or data, or other intangible losses that may result from anyone accessing the Site or the inability to access or reliance upon any information obtained directly or indirectly from it.