Privacy policy

1. Introduction

Elvacare SA (hereinafter referred to as “we”, “our”, “us”) takes the protection of personal data of its clients, employees, suppliers, and other partners very seriously. This policy is intended to inform you about how we collect, use, protect, and share your personal data, in accordance with the Swiss Federal Act on Data Protection (FADP).

2. Data Controller

The data controller is Elvacare SA, located at Route des Avouillons 10, 1196 Gland, VD Switzerland. For any questions regarding data protection, you can contact us at the following email address: info@alpeor.com.

3. Collection of Personal Data

We collect personal data in various ways, including:

• When you register on our website.
• When placing orders.
• When subscribing to our newsletter.
• When participating in surveys or contests.
• When using our website (via cookies and similar technologies).

4. Types of Data Collected

The personal data we collect may include, but is not limited to:

• First and last name
• Mailing address
• Email address
• Phone number
• Payment information
• Order history
• IP address and browsing data

5. Use of Personal Data

We use the collected personal data to:

• Process and manage your orders.
• Provide the requested services.
• Improve our products and services, including the alpeor.com website.
• Communicate with you, especially for customer service purposes.
• Send you promotional information and special offers (with your prior consent).
• Analyze the use of our website and improve its functionality.
• Comply with all legal and regulatory obligations to which we are subject.

6. Sharing of Personal Data

We do not share your personal data with third parties, except in the following cases:

• With third-party service providers who help us deliver our services (e.g., payment services, carriers).
• To comply with legal or regulatory obligations.
• To protect our rights, property, or safety, as well as those of our users or others.

Under no circumstances will Elvacare SA sell any personal data to third parties.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements.

9. Rights of Data Subjects

In accordance with the FADP, you have the right to:

• Access your personal data.
• Correct your personal data if it is incorrect or incomplete.
• Request the deletion of your personal data.
• Restrict the processing of your personal data.
• Object to the processing of your personal data.
• Request the portability of your personal data.

To exercise these rights, please contact us at info@alpeor.com.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be published on this page with an updated date. We encourage you to consult this page regularly to stay informed of any changes.

12. Contact

If you have any questions or concerns regarding our policy, please contact us at info@alpeor.com or by mail at Route des Avouillons 10, 1196 Gland, VD Switzerland.

Last updated: June 2024